Patient Experience Surveys

Hill Physicians wants to make sure you get the best care possible from our providers. Our patient experience surveys help us understand how we can improve your care and can help us recognize our doctors for their great work. You don’t have to take these surveys, but we encourage you to, because your thoughts are important to us. Please read the FAQs below for more information.

How will I get a survey?

Surveys are sent 2-3 weeks after your appointment with a Hill Physicians provider. You may get the survey in different ways, including:

  • A phone call to a number you have provided.
  • A text message to a number you have provided.
  • An email to the email address you provided.
  • A letter in the mail.

If you’ve seen more than one Hill Physicians doctor, you may get extra surveys. If you want to stop getting surveys, follow the instructions at the end of this page.

Are my responses Private?

Yes. All of your answers are protected under the Health Insurance Portability and Accountability Act (HIPAA).

What will the survey ask?

Each question is specially designed to measure your experience with your healthcare provider. The questions are set by the Consumer Assessment of Healthcare Providers and Systems (CAHPS), which is run by the Agency for Healthcare Research and Quality (AHRQ), a division of the U.S. Department of Health and Human Services. To learn more about the questions, visit their website.

How will Hill Physicians use the feedback?

Your answers help us see how well we care for you. We may share good comments with our doctors or use your feedback to make things better. If you want to file a formal complaint, please contact your insurance company using the number on your card.

Opt-Out Instructions

If you don’t want to be contacted for surveys anymore, please contact Customer Service at (800) 445-5747.

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